Refund and Returns Policy – Your Night, Our Warm Light.

Uhnightlight (“we”, “us”, “our”) strives to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds, applicable to all Uhnightlight products purchased through our official website or authorized retailers.

1. Eligibility for Returns

You may return any Uhnightlight product within 30 calendar days from the date of delivery, provided that: the product is unused, in its original packaging, and in the same condition as when you received it (no damage, no signs of use, and all original accessories included).

2. Non-Returnable Items

Products that are used, damaged, or not in their original packaging are not eligible for return. Additionally, customized products (if applicable) are non-returnable and non-refundable.

3. How to Initiate a Return

To start a return, please contact our customer service with your order number, product name, and reason for return. Our team will provide you with a return authorization (RA) number and detailed return instructions. Please do not send any products back without first obtaining an RA number.

4. Return Shipping

You are responsible for the cost of return shipping, unless the product is defective or we made an error in your order. We recommend using a trackable shipping method to ensure your return is received safely.

5. Refund Process

Once we receive and inspect your returned product (and confirm it meets return eligibility), we will process your refund within 3-5 business days. Refunds will be issued to your original payment method, and the processing time may vary depending on your payment provider.

6. Defective Products

If you receive a defective product (e.g., non-functional, damaged on arrival), please contact our customer service within 7 days of delivery. We will arrange for a free replacement or a full refund, and we will cover the cost of return shipping for defective items.

7. Exchanges

If you wish to exchange a product for a different model or color (within the 30-day return period), please follow the return process and specify your exchange request when contacting customer service. Exchanges are subject to product availability.

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website, and your continued use of our services after changes are made constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer service for further support.