Shipping Policy

Uhnightlight (“we”, “us”, “our”) strives to ensure your complete satisfaction with every purchase. This Shipping Policy outlines the terms and conditions for order processing, shipping, and related services, applicable to all Uhnightlight products purchased through our official website or authorized retailers.

1. Order Processing Time All orders are processed within 1-3 business days after payment is confirmed. Processing time does not include weekends or public holidays. During peak seasons (e.g., holidays, promotions), processing time may be slightly extended, but we will make every effort to process your order as quickly as possible.

2. Shipping Time After your order is processed and shipped, the estimated shipping time is 7-15 business days, depending on your shipping destination. Please note that shipping time is an estimate and may be affected by factors beyond our control, such as customs delays, weather conditions, or logistics disruptions.

3. Free Shipping We offer FREE SHIPPING for all orders worldwide. No additional shipping fees will be charged at checkout, regardless of your order value or shipping destination.

4. Shipping Destinations We currently ship to most countries and regions worldwide. For specific shipping availability to your location, please check the shipping options during the checkout process. Some remote areas may require additional shipping time, which will be indicated at checkout.

5. Order Tracking Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or the logistics provider’s website. Please allow 1-2 business days for the tracking information to be updated after shipping.

6. Customs and Duties For international orders, customs duties, taxes, or other fees may be imposed by your country’s customs authorities. These fees are the responsibility of the customer and are not included in the product price or covered by our free shipping policy. We are not responsible for any delays caused by customs clearance or any additional fees incurred.

7. Missing or Damaged Shipments If your order is lost, missing, or damaged during shipping, please contact our customer service within 7 days of the estimated delivery date. Provide your order number and tracking information, and our team will investigate the issue and assist you with a replacement, refund, or other appropriate solutions.

8. Order Changes or Cancellations If you need to change or cancel your order, please contact our customer service immediately. We can only process order changes or cancellations before the order is shipped (within the 1-3 business day processing period). Once the order is shipped, we cannot make any changes or cancellations.

9. Changes to This Policy We may update this Shipping Policy from time to time. Any changes will be posted on our website, and your continued use of our services after changes are made constitutes your acceptance of the updated policy.

10. Contact Us If you have any questions or need assistance with shipping, please contact our customer service for further support.